SilverLight Installation Instructions

BI Office (non-HTML version) requires the Microsoft Silverlight 5 plug-in to operate. If you see the Silverlight dialog box when trying to access BI Office, follow these steps:

PC

  • Click on the “Silverlight” logo on your screen.
  • A dialog box will appear automatically after the file is downloaded, click “Run”.
  • A Silverlight dialog box will appear, click “Install Now”.
  • The installation will begin with a display of completion rate.
  • When “Installation Successful” appears, click “Close.”
  • After the installation is complete, click the refresh button on your browser and BI Office will load.

Mac

  • Click on the “Silverlight” logo on your screen.
  • The download will begin and be saved in the Downloads folder.
  • Click on the Downloads folder, file name Silverlight.dmg.
  • A dialog box will appear with a file named Silverlight.pkg. Double-click to open.
  • The Silverlight Installation Guide will open. Press “Continue”.
  • Click “Agree” for License Agreement.
  • Change installation location if desired and click “Install”.
  • The installation will begin.
  • When “Installation Successful” appears, click “Close.”
  • After the installation is complete, restart your browser and BI Office will load.